FAQ

All our packages are beautifully wrapped and can be given as a gift. Apart from this, we do not provide an additional packing service.

Unfortunately you cannot reserve a Crystal or other product.

This can be done by requesting a Costum Coding via this form , also check this page for more information about Costum Coding of your Crystal(s)

Hell yeah, we can always see if we can get a special crystal! Please contact us via the Contact form

Yes, that is certainly possible, please contact us via the Contact form

First check whether your package has not been delivered to your neighbours or, for example,
in the paper bin if you have one. It is also often the case that
package will be delivered within a few working days.

If this isn't the case, we will initiate an investigation with PostNL.

This only happens after a week, working via the PostNL protocol.

If a package has been returned to us because the order was not accepted
at the door after multiple delivery attempts or the order is not
collected, then we are forced to charge the shipping costs again
to charge for a new shipment.

Therefore, please check all provided information carefully.

Lost orders will only be refunded when the option "registered" is selected.
"Send" is checked in the shipping methods. This is due to
with fraud, unfortunately we cannot do anything if the standard option
“Send with tracking” is selected. This also applies
for the “free shipping” option, when not for the
If "registered shipping" is signed, we cannot
do not provide compensation for fraud.